This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Complaints for damage
April 14, 2023File a complaint Complaints may be filed for: If a complaint has already been submitted, select the relevant item from…What do I need to submit a complaint?
April 14, 2023Documents needed for filing a complaint For each complaint you file, you will need relevant information about the shipment or…Invoice complaints
April 14, 2023In order to avoid problems with the complaints process, we have compiled the most important information about complaints. Using the…How to change the billing method from prepaid to postpaid?
April 14, 2023Change the billing method Forgot to load your account before sending the order? Do you want to use a postponed…Why is an invoice required if I pay for the parcels in advance? – Prepaid customers
April 14, 2023Prepaid customers – invoices Irrespective of the form of cooperation with the customer, we are obliged to issue invoices for…Where to check your billing period?
April 14, 2023Billing period A billing cycle is a period of time for which an invoice has been issued. The invoices are…When do we issue a reverse invoice?
April 14, 2023Reverse invoice A reverse invoice shall be issued: The reverse invoice is issued by the vendor. Once issued, it is…What charges might there be on the invoice?
April 14, 2023Requests after the shipment was picked up Ecolet will charge a fee for each additional intervention carried out at the…How do I send a parcel on Ecolet.bg?
April 14, 2023Send your shipment with Ecolet See below how quickly you can send a parcel with Ecolet. Reserve 5 minutes and…What do the shipments statuses mean?
April 14, 2023Shipment statuses Before a consignment reaches its recipient, it arrives at several different sorting centers. It is identified and entered…